Shipping/Returns/Order Cancellation

SHIPPING and HANDLING

All orders are shipped from Atlanta, Georgia  USA via USPS (United States Postal Service) and will include a tracking number.

During sales and new releases, please allow an additional 5-7 business days for processing and shipping of your order.


For pre-orders, please note shipping dates on the pre-order listing.


If you pay via PayPal, we will automatically use the address linked to that PayPal account. 

This ensures both seller and buyer protection from PayPal.

If you pay via PayPal eCheck, your order will not ship until payment clears.


If you like to have your order shipped to a different address (for example, in the case of a gift purchase) you may pay using a credit card. We use STRIPE for our credit card processesing. The address used at checkout will be the address we ship to for all STRIPE payments.


Orders normally ship out between 1-3 business days.

Custom product may take up to 3 weeks to ship.

Orders that contain nail and skin care products may take an additional 5-7 business days to ship as we produce these items per order.  

Orders that contain nail & skin care items that can melt or thermal nail lacquers only ship out Monday-Wednesday. 

This will decrease the chance of your order sitting too long in extreme temperatures (very warm or very cold).


We are not responsible for orders once they have been shipped and scanned by USPS.

Once your order has shipped, you will automatically receive an email with a tracking number. 

Please contact USPS (United States Postal Servise) if you have any questions or concerns about your order once it has been shipped.


INTERNATIONAL SHIPPING


We currently ship worldwide!!


Import duties, taxes and any additional charges are NOT INCLUDED in the listed shipping charge.

These charges are the buyers responsibility. 

Before purchasing, please check with your country's customs office to confirm what (if any) additional charges you may encounter. 

There may be a 5-7 day delay with shipping your order if you are not PayPal confirm.      


All orders will be provided with a shipping confirmation. 


We are not responsible for orders once they have been shipped and scanned by USPS.


Once your order has shipped, you will automatically receive an email with a tracking number. 


Please contact USPS (United States Postal Servise) if you have any questions or concerns about your order.


For many countries, tracking will not be updated once your order leaves the United States.


We are not able to list postage costs for every single country. You will automatically receive a refund for any overage payment for shipping, minus handling charges.You may also contact us with a shipping address prior to your purchase. We will gladly check postage costs to your area.


RETURNS

Most of our products are custom made and/or made for 'personal use'. Therefore we cannot accept returns.


If your product arrives damaged or you receive an incorrect item please email us at info@jiorcouture.com right away.


Please attach a photo of the damaged or incorrect product in it's packaging.


In the case of a replacement not being available, we will provide you with a closely matched product, a different product of equal value, or a refund.


ORDER CANCELLATION

We do our best to process orders right away.

When you place an order, you have 2 hours to cancel your order for a full refund.

After 2 hours, you may cancel your order and receive store credit.


Our goal is to provide you with a great shopping experience.

If there is ever a problem with your order, please contact us within 7 days of receiving your order. 


We will gladly do what we can to make it right.